Skill Development

At the start of the 21st century, two critical routes to securing talent and expertise were hiring permanent staff and engaging contingent workers. Fast forward to the present, and we have plenty of other opportunities. We now live in an open talent economy, bringing a more flexible and dynamic approach to talent acquisition. There are many more routes to source qualified candidates, and new ones continue to open as workforce dynamics and business needs are changing.

 Businesses can engage project teams to get work done, where the responsibility for recruitment, retention and – importantly – delivery is outsourced to a third party. Other options include reskilling, upskilling, and hire-train-deploy models.

In today’s world, talent can be engaged onshore and offshore, as remote employment means work can be done from anywhere.

How did we get here

The move toward an open talent economy was already well underway before the pandemic gave it a push. The 2008 banking crisis and subsequent recession fundamentally changed people’s and businesses’ perspectives on employment, giving rise to a gig economy and extended workforce. Reports show that 40% of the average company’s workforce today is comprised of external talent, including resources engaged outside recognised and visible channels.

These shifts have fundamentally impacted the operations of many industries. Practically every company has automated and significantly changed their processes in some way and will continue to do so as new technological developments open.

Where are we now, and how do we take things forward

So far, traditional hiring and engagement mechanisms continue to dominate in the open talent economy. Still, commoditisation and the ongoing quest for ‘same for less’ in a talent market where demand exceeds supply has led to new, bespoke solutions that fall outside of those traditional channels.

It offers many opportunities but can be challenging, as the dynamics are changing fast. Here are a few practical suggestions that can get you started. Delivering meaningful change should start by taking small manageable steps rather than trying to accomplish everything at once. Start by identifying legacy workforce challenges that haven’t gone away and might need a fresh approach. Or focus on expected workforce issues that could do with having a range of options to consider.

Lets Discuss, how we can help

Getting an objective opinion from someone outside your business is an excellent way of finding new inspiration. A knowledgeable Managed Service Provider might be a good place to start.

Once you’ve discussed your problem and identified potential solutions, ask for some case studies. Benchmarks help de-risk a business case by outlining how others solved similar challenges and what benefits they realised.

Implement change

Once you’ve articulated the problem, outlined a recommended solution and gained approval to go ahead, begin the change process.

What’s next, and how can we support


What will the open talent economy look like in a few years?

That’s difficult to predict, but we can certainly help you chart a course forward. Our work with a broad range of customers and suppliers means we have the expertise and experience to help you along the way.

The essential element of our strategy is to work together across all brands within the IT services industry to give our customers unrivalled access to traditional and new talent acquisition avenues developed within the open talent economy.

We teamed up with the global brands like TCS, Wipro, HCL, Harman to help there hiring needs by supported filling the contract & permanent roles. Our recruitment solution shifted from experience-based to skill-based hiring, reducing cycle times and increasing throughput.

In addition, we leveraged a third-party talent assessment platform that significantly improved the quality of candidates submitted to requisitions.

Get in touch with us through to share your challenges and start a conversation about how we can support your journey.